Front Office Agent

Motel One Newcastle upon Tyne • Newcastle upon Tyne

Your benefits at Motel One Newcastle. This is what our team says:

  • In the heart of Newcastle’s city centre in easy reach of public transport
  • On the iconic historical street of High Bridge
  • Bike store area so you can enjoy cycling to work 
  • Stylish uniform provided
  • Progression opportunities in Motel One 
  • Here you can find out more about the workplace
Your benefits at Motel One Newcastle. This is what our team says:
  • Full-time

High Bridge 15-25, NE1 1EW Newcastle upon Tyne

from today

Your duties

The focus of this role is on the professional care of our hotel guests – from a warm welcome at check-in to saying a genuine farewell on departure. Your duties will also include the following:

  • Looking after our guests, including check-in and check-out
  • Reviewing and processing bookings, overbookings and options
  • Invoicing, including managing payments, as well as cash transactions and cashing up
  • Organisational and administrative tasks in both our front and back office (e.g. managing no-shows, answering emails)
  • Gaining interdepartmental insights into new areas of activity by working in our multicultural teams



Salary information
20500 GBP/tc-salary-temporal-yearly

Your profile

Whether you are a hotel professional or changing careers – you will fit in here! Because personality and hosting skills are our priority. You will also:

  • Have completed an apprenticeship in the hotel trade and/or have professional experience in the hotel/catering industry or be looking for a change of career
  • Have an excellent sense of quality and service, as well as hosting skills along with a passion for the hotel industry
  • Be open and communicative and have a solid command of English
  • Be a team player and willing to provide assistance across departments – we achieve our results together


Attractive benefits await you at Motel One

Earn up to 25% more

Guest satisfaction pays off! The entire Motel One team benefits from earning up to 25% of their gross salary through our bonus programme. The bonus will be paid out 4 times a year.

Develop personally and professionally

We prepare you for your tasks at Motel One with an extensive induction. Through additional annual training at our One University and coaching sessions, you will develop personally and professionally.

Holiday for less

Benefit from attractive employee rates in all our hotels across UK, Europe and beyond.

Save for your future

Workplace pension scheme with employer contributions – helping you prepare for your future.

Celebrate together

Whether it’s a summer party, Christmas party or our annual international football tournament – we celebrate successes together with our team.

Make a career internationally

Discover a variety of career opportunities in our hotels nationally and internationally, or join one of our numerous new openings. Shape your career path with us!

About Motel One
Our heart beats turquoise

Working at Motel One is like coming home to friends, where you can be your true self and where appreciation and support matter. We meet on an equal footing and see ourselves as one team: from our management to our trainees.

We create a home away from home for our guests with our shared passion for modern design and high-quality service. Our more than 80 hotels in 12 countries impress with exclusive design, high service standards and first-class inner-city locations at an attractive price.

As the founder and pioneer of the budget design concept, we are successfully expanding in the metropolises of Europe and beyond. Become part of our team and develop Motel One with us.

Message from the team

Team Motel One Newcastle
Team Motel One Newcastle

„In Newcastle our team is one big family, we have the Geordie spirit that makes working in our team an exciting and a welcoming environment.“

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